FAQs
You can check for outages using the Xfinity app on your mobile phone. Simply open the Xfinity app and outage information appears.
Why is my Xfinity cable not working? ›
Troubleshooting steps
Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.
Why is Xfinity not in my area? ›
You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address. Your property owner, homeowners association or condominium association has an agreement with another service provider or won't give us access to provide our services.
How do I reset my Xfinity after an outage? ›
Manually restart your Xfinity Gateway, modem, or router
- Unplug the power cable.
- Wait one minute.
- Plug the power cable back in.
How do I know if my network is down in my area? ›
Check your internet providers' social media accounts, as sometimes companies will use these platforms to post information about outages and planned works. Still nothing? Also check its website or app (you may have to log in to your account first, so keep your details handy).
How do I find out if the internet is down in my area? ›
How to Check NBN Outages
- Step 1: Check the NBN Co Outage Map. If you have experienced an NBN outage, it can be a frustrating experience, especially if you rely on the internet for work or personal use. ...
- Step 2: Check Your NBN Equipment. ...
- Step 3: Contact Your Service Provider. ...
- Step 4: Stay Up-to-Date.
Why is my TV suddenly saying no signal? ›
Overview. A "No Signal", "No Source", or "No Input" message will appear on your TV screen if the TV is not receiving a signal from your TV box. This is often a result of either the TV box being powered off, not being properly connected to the TV, or the TV being set to the wrong input.
Why does Xfinity say no internet connection? ›
Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.
Is there a reset button on Xfinity cable box? ›
Reboot your TV Boxes
Ensure your cables are tightly secured. Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot.
Why does Xfinity always have outages? ›
Why does Xfinity keep having outages? Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.
Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.
Are Comcast and Xfinity the same? ›
Are Xfinity and Comcast the same thing? At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.
Does unplugging Xfinity router reset it? ›
Here are the simple ways to restart the Xfinity modem/router manually. Using The Power Button: If your router has a physical power button, you can press and hold it for about 15 seconds to force a restart (OR) disconnect the power cord from the router, wait for 10 – 20 seconds, and then reconnect the power cord.
What color should the light be on an Xfinity router? ›
Device status and light activity
Light activity | Status of device |
---|
White steady light or white steady light with purple tint (post-activation) | On or operational |
White steady or blinking light / white steady or blinking light with purple tint (during activation) | Limited operational |
Red steady light | No internet connection |
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What happens if I press the reset button on my Xfinity router? ›
As mentioned earlier, hard resetting your Xfinity Gateway will erase all your settings, which include the device name and password. You will have to set it up again from scratch.
How do I check my Xfinity signal? ›
How to perform a whole home network test
- Sign in to the Xfinity app with your Xfinity ID and password.
- Select WiFi from the bottom of the app.
- Select Troubleshoot.
- Tap Test your whole home network.
- From here, the app tests both the speed to your gateway and to the devices you're using to access Xfinity Internet.
Why is my Xfinity service not working? ›
Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.
What do you do when Xfinity WiFi goes down? ›
You can troubleshoot connectivity issues using the Xfinity app.
- Select WiFi and click the Troubleshoot option. ...
- If our system detects a problem we can't fix online, you'll have the option to schedule a technician visit.
- Refer to the additional troubleshooting tips below if you're still having an issue.
How do I find out if there's a power outage in my area? ›
Contact Us
- 1-800-DIAL DWP (1-800-342-5397) Available 24/7 for emergency and outage calls.
- Hearing/Speech Impaired (TDD) (1-800-432-7397)